Refund Policy
Refund & Return Policy – Scent Society ZA
We want you to feel confident shopping with Scent Society ZA. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 7-day return policy from the date you receive your order.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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The product must be in the same condition as received
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Proof of purchase (order confirmation or receipt) is required
👉 Due to hygiene reasons, opened or used perfumes cannot be returned
How to Start a Return
To request a return, please contact us at:
scentsocietyza@gmail.com
Include:
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Your order number
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Reason for return
If your return is approved, we will provide instructions on how to send your item back.
⚠️ Returns sent without prior approval will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us within 48 hours of delivery with photo proof, and we’ll resolve the issue as quickly as possible.
Return Shipping
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Customers are responsible for return shipping costs
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If the item is incorrect or damaged, we will cover the return cost
Exchanges
We do not offer direct exchanges.
To get a different item:
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Return your original item (if eligible)
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Place a new order
Non-Returnable Items
We do not accept returns on:
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Opened or used perfumes
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Sale items
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Gift cards
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds will be processed to your original payment method within 5–10 business days
Please note that your bank may take additional time to reflect the refund.
If you haven’t received your refund after 15 business days, contact us at:
scentsocietyza@gmail.com
For any questions, feel free to reach out — we’re always happy to help.